Refund policy
Returns & Refunds Policy – On Ya Head Fred
⏳ Timeframe
Our returns policy lasts 30 days. After 30 days from your purchase, we’re unable to offer a refund or exchange.
💥 Refunds
• Refunds are only offered for damaged or faulty goods.
• We do not refund items for change of mind.
• Gift cards are non-returnable.
• Preorders cannot be returned. However, if you contact us before your item ships, we can exchange it for another product. Please note: if the new item is a different price, we don’t offer partial refunds.
• Proof of purchase is required for all returns.
📩 Refund Process
Once your return is received and inspected, we’ll email you to confirm approval or rejection.
- If approved, your refund will be processed within 10 days and credited to your original payment method.
🕒 Late or Missing Refunds
If you haven’t received your refund yet:
- Double-check your bank account.
- Contact your credit card company (posting times vary).
- Contact your bank (processing delays happen).
If you’ve done all this and still haven’t received your refund, please reach out to us at onyaheadfred@mail.com.au
🛍️ Sale Items
Sale items cannot be refunded or exchanged.
🔄 Exchanges
We only replace items if they are defective or damaged.
To request an exchange, email onyaheadfred@mail.com.au with details of your order and what you’d like exchanged.
- Customers cover the return shipping label.
- We cover the new product shipping label.
🚚 Shipping
- You are responsible for paying your own shipping costs for returning items.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
- For items over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee receipt of returned items without tracking.